You’re either an internal service provider (Human Resources, Operations, Finance, etc.) or a business that is managing an outsourced internal service for a client organisation.

 

You may have recently been established following a company restructure and you want to improve the level of understanding of your ‘value proposition’ and how your customers will access your services.

 

 

 

As well as being communicators, our principals have both managed a range of internal shared services for some of New Zealand’s largest financial services organisations. These services have included the likes of IT, Communications, Human Resources, and Operations.

 

We find that by taking an ‘internal branding’ approach we’ve successfully helped a range of shared services – private sector and public sector - effectively grow internal customer understanding of both their value proposition and engagement model.

• Proven tactics for better internal branding of your services

• Pragmatic advice on how to equip your relationship management people to better ‘sell’ your services internally

• Ideas about how to design/write your internal communications for maximum effect

• Assistance with the design and authoring of specific communications